Lokad Call Center Calculator Download (Freeware, USD $0.00, Business & Productivity / Vertical Markets, Lokad.com)

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Lokad Call Center Calculator Info

Lokad Call Center Calculator 1.0.1179.0

Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.

License	Freeware	Date Added	08/27/2008
Price	USD $0.00	Category	Business & Productivity / Vertical Markets
Download Size	1479 KB	Author	Lokad.com

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.

Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity.

No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.

Operating Systems: Windows XP, Windows Vista Ultimate, Windows Vista Starter, Windows Vista Home, Windows Vista Enterprise, Windows Vista Business, Windows 2003, Windows 2000

Language: English

Short Tags of Lokad Call Center Calculator

Call	Capacity	Center	Erlang
Forecast	Forecasting	Optimization	Scheduling
Staff	Staffing	Utilization	Volume
Workload

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