Queuing Model Excel
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer...

Shareware Price: USD $27.00
Download Size: 150 KB Platform Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000

VueChat Customer Service
VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows...

Shareware Price: USD $19.00
Download Size: 3401 KB Platform Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux

eTalkup
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they...

Freeware Price: Free
Download Size: 3138 KB Platform Windows XP, Windows Vista, Windows 2003, Windows 2000

IS CRM System
IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It...

Shareware Price: USD $98.95
Download Size: 4541 KB Platform Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

Tree Service
If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keep track of...

Shareware Price: USD $14.99
Download Size: 1105 KB Platform Windows 95, Windows, Windows 98, Windows Me, Windows XP

Email Responder
Email Responder is a breakthrough product, bringing the benefits of Automated Email Response Management to enterprises of all sizes. Whether your organization has 1 employee or 1,000, you can speed up your email customer service process, reduce...

Commercial Price: USD $895.00
Download Size: 14505 KB Platform Windows XP, Windows Vista, Windows 2003, Windows 2000

ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track...

Freeware Price: Free
Download Size: 32061 KB Platform Windows 2000, Windows, Windows XP, Windows 2003, Linux

Querybot Web Knowledgebase/FAQ
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding...

Shareware Price: USD $19.95
Download Size: 2928 KB Platform Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows XP

Citrus Dispatcher
For Contractors and Tradesmen, Schedule Repairs and Service Create up to 30 Work Assignments. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Schedule Recurring...

Commercial Price: USD $29.95
Download Size: 7930 KB Platform Windows 95, Windows, Windows 98, Windows Me, Windows 2000, Windows XP

StromaSoft CRM Customer Service Helpdesk - Outlook Edition
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and...

Shareware Price: USD $199.00
Download Size: 14653 KB Platform Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP

Easy-CSS
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the...

Shareware Price: USD $99.00, EUR 99
Download Size: 9477 KB Platform Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

Service Center Manager (SCM) - Server
Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping...

Commercial Price: USD $1000.00
Download Size: 22 KB Platform Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP

Customer Manager for Workgroup
Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have...

Shareware Price: USD $59.95
Download Size: 29612 KB Platform Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000

Queue Converter for Microsoft CRM
ASK Queue Converter: In any business, Leads and Cases may come from different customer touch points. This information is very important to service the customer but sometimes lost or misplaced internally. Instead of that, you can send all the...

Freeware Price: Free
Download Size: 19281 KB Platform Windows 2000, Windows, Windows 2003

Built for Service
Built for Service is designed as a detailed transaction management tool for your daily service operations. Provides quotation and billing features, customer management, labor and material cost tracking. Built the data system to provide you with...

Shareware Price: USD $50.00
Download Size: 43569 KB Platform Windows 95, Windows, Windows 98, Windows Me

Business Letter Professional
Business Letter Professional includes more than 1000 typical business letter templates. With this software, you need not to hire a business letter expert to write for you, - you can write impressive and effective letters yourself with strengthened...

Shareware Price: USD $39.99
Download Size: 1223 KB Platform Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

Business Letter Professional 2007
Business Letter Professional includes more than 1000 typical business letter templates. With this software, you need not to hire a business letter expert to write for you, - you can write impressive and effective letters yourself with strengthened...

Shareware Price: USD $39.99
Download Size: 1223 KB Platform Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

ActiveXperts Helpdesk System
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk...

Shareware Price: USD $1195.00
Download Size: 4391 KB Platform Windows XP, Windows Vista, Windows 2003, Windows 2000

VueChat Enterprise Server
VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world. For home use, you may want to begin with VueChat Home...

Shareware Price: USD $19.00
Download Size: 607 KB Platform Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux

Customer Care Computer Software
Live chat program is advance chat program which enables website visitors to communicate with company representative in real time. Online chat messenger service allows diverting chat session from one support staff to other in case customer needs...

Shareware Price: USD $249.00
Download Size: 7311 KB Platform Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 2003, Windows 2000

Request Tracker
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what...

Shareware Price: USD $149.00
Download Size: 4807 KB Platform Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

Web Help Desk - Windows Server Install
The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your monitor to track...

Freeware Price: Free
Download Size: 77824 KB Platform Windows XP, Windows Vista

Web Help Desk - Mac OS X Server Install
The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs. Are you using "email" and "sticky notes" on your...

Freeware Price: Free
Download Size: 52224 KB Platform Mac OSX, Macintosh

Single Operator ASP Chat Script Software
Single operator live chat software facilitates customers to engage in website based live chat with customer care executive of website. Ajax based utility helps your online customers to contact your business representative and get answers of...

Shareware Price: USD $99.00
Download Size: 1146 KB Platform Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 2003, Windows 2000

Application as Service
With Application as Service you can easily run any application or program executable as Windows service. This system utility allows launching any applications (32/64-bit and console ones) as Windows 2000/XP/2003/Vista service at system boot,...

Shareware Price: USD $79.95, EUR 63.95
Download Size: 5928 KB Platform Windows XP, Windows Vista, Windows NT, Windows 2003, Windows 2000

MenuMagic
MenuMagic is revolutionary menu, recipe, and customer management software specificaly developed for professional personal chefs, small-event caterers, and other culinary professionals. Whether starting a new business or wanting to manage your...

Shareware Price: USD $189.00
Download Size: 13578 KB Platform Windows 98, Windows, Windows Me, Windows 2000, Windows XP

OfficeGenie
Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day...

Shareware Price: USD $29.95
Download Size: 34795 KB Platform Windows 2000, Windows, Windows XP, Windows 2003, Windows Vista

CRM software
Customer Marketing and Relationship Management Software (Strategic Analysis, Management); There is more value to your customer than the current sale. If you can successfully identify your most valuable customers, acquire them, keep them and grow...

Shareware Price: USD $25.00
Download Size: 1638 KB Platform Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista

Commit CRM
Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who - * Provide maintenance...

Commercial Price: USD $249.00
Download Size: 18298 KB Platform Windows 98, Windows, Windows 2000, Windows XP, Windows 2003

CRMadar
CRMadar 3.0 is designed to give you the knowledge you need to develop and implement smarter customer strategies and maximize customer profitability. It is a powerful software solution for Customer Relationship Management, project management,...

Freeware Price: Free
Download Size: 3809 KB Platform Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000